Refund Policy
Last updated: August 2026
Because our products are digital and delivered almost instantly, our refund policy works a little differently from a physical store. Here's exactly when you're covered, and when you're not.
1
The Short Version
- If you paid and we failed to deliver due to an issue on our end, you get a refund — automatically in most cases.
- If your order was delivered successfully to the Player ID / UID you provided, it's final — digital top-ups can't be "returned" once delivered, the same way a used gift card can't be refunded.
2
You Are Eligible for a Refund If:
- Your payment was successfully deducted, but the top-up was not delivered due to an error on our system or our supplier's side.
- You were charged more than once for the same order (duplicate charge).
- You received a different package than the one you actually paid for, due to our error.
3
You Are Not Eligible for a Refund If:
- You entered the wrong Player ID / UID or Zone / Server ID, and the top-up was delivered to that (incorrect) account. Please always double-check your details, or use the Verify Player step before paying.
- You changed your mind after the order was already successfully delivered.
- Your in-game account is suspended, banned, or restricted by the game publisher for reasons unrelated to our service.
- Delivery was delayed (not failed) due to temporary game server maintenance or high traffic — these orders are still completed once systems are back up.
4
How Refunds Work on Our Platform
- If a payment succeeds but delivery genuinely fails because of a system or supplier error, our platform automatically credits the full amount back to your Wallet balance — you don't need to do anything.
- Wallet credit is instant and can be used immediately toward any other order on our site.
- If you'd prefer a refund to your original payment method instead of wallet credit, contact our support team with your Order ID — this is handled manually and can take longer than an instant wallet credit.
5
Processing Time
- Wallet refunds: instant, as soon as the failed order is detected.
- Refunds to your original payment method (UPI/card, on request): typically 5–7 business days, depending on your bank or payment provider.
6
How to Request a Refund
- Check your Order History first — many delivery issues resolve automatically within a few minutes.
- If an order still shows as failed or you believe you were charged incorrectly, message us on WhatsApp or email with your Order ID and we'll look into it promptly.
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